RIGA, LATVIA — AVAILABLE FOR OPPORTUNITIES

I automate support systems, then go build
the infrastructure behind them.

Riad Ashrafov — CX Automation Engineer moving into QA & DevOps. I turn manual support workflows into pipelines, and I'm currently deep in Docker, Terraform, and Kubernetes to close the loop.

CX AUTOMATION
Live in production
AI-powered CSAT pipeline: Zendesk → Make.com → Claude → Gmail.
QA & TESTING
In progress
Functional, visual, and cross-browser bug hunting on live test builds.
DEVOPS
Actively learning
Docker, Terraform, Kubernetes, CI/CD pipelines, AWS fundamentals.
PHD RESEARCH
Ongoing
AI-driven urban mobility & smart city decision frameworks.
Everything for CX
live

A community blog platform for customer experience professionals — rich text posts, hashtag discovery, avatar uploads, and full post management.

Next.js 14SupabaseTailwindTiptapVercel
AI CSAT Reporting Pipeline
live

Internal automation pipeline that scores and summarizes customer satisfaction data, then delivers it straight to inboxes — presented directly to leadership.

Zendesk APIMake.comClaude APIGmail
Finlo.lv

Fintech landing page with Markdown-driven content, styled entirely with vanilla CSS.

Nuxt 3VueMarkdownCSS
AI Telegram Bot Service

Freelance conversational AI bot built for small businesses, deployed via Railway on a GitHub-driven pipeline.

Node.jsTelegrafClaude / Groq APIRailway

Frontend

  • React daily
  • Vue 3 / Nuxt.js daily
  • Next.js solid
  • Node.js solid

Platform & ops

  • Zendesk / Make.com daily
  • Docker learning
  • Terraform learning
  • Kubernetes learning

Let's talk

Open to QA, DevOps, and IT roles in Riga — or just a good conversation about automation.